Terms & Conditions

Last Updated: December 2025

1. ACCEPTANCE OF TERMS

By booking a tour with Brisbane Family Adventures (ABN 15 726 359 627), you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, you must not use our services.

These terms are governed by the laws of Queensland, Australia and are subject to the jurisdiction of Queensland courts.

2. DEFINITIONS

  • "Brisbane Family Adventures" or "We/Us/Our" = Vinay Koshy, trading as Brisbane Family Adventures (ABN 15 726 359 627)

  • "Tour" = Private family tour services in Brisbane as described on our website

  • "Customer" = You and all members of your booking party

  • "Booking" = Your confirmed reservation for a tour

  • "Operator" = Our authorized staff member providing the tour

  • "Vehicle" = Kia Carnival 8-seater or similar vehicle used for tours

  • "Website" = www.brisbanefamilyadventures.com.au

3. TOUR SERVICES

3.1 Service Description

We provide private family sightseeing tours in Brisbane CBD and surroundings, including:

Tour 1: 4-Hour Brisbane Highlights ($599)

  • South Bank Parklands

  • Lone Pine Koala Sanctuary

  • Mt Coot-tha Lookout

  • Optional ice cream/park stop

Tour 2: 6-Hour Bluey's World + Brisbane ($699)

  • Bluey's World interactive experience

  • South Bank Parklands

  • Lone Pine Koala Sanctuary

  • Choice of City Cat ferry or Mt Coot-tha

Tour 3: Custom Private Tour ($150/hour, 2-hour minimum)

  • Completely customizable itinerary

  • Your choice of attractions and pace

3.2 What's Included

✓ Private vehicle (just your family, no other groups)
✓ Driver/guide expertise
✓ Hotel pickup & dropoff (Brisbane CBD/South Bank)
✓ Fuel and vehicle costs
✓ Flexible itinerary (changes welcome)
✓ Cold water and snacks
✓ Bathroom break accommodations

3.3 What's NOT Included

✗ Attraction entry fees (paid separately at each venue)
✗ Meals and additional snacks
✗ Special activities (e.g., "hold koala" photo ops - additional cost)
✗ Travel insurance
✗ Tips/gratuities (appreciated but not mandatory)

3.4 Attraction Entry Fees

We provide estimated cost information for attractions, but you are responsible for all entry fees. Current (at the time of writing) fees include:

  • Lone Pine: ~$59 adult/$29 child

  • Bluey's World: ~$49-65 per person

  • Mt Coot-tha: FREE

  • South Bank: FREE

  • City Cat ferry: $6 per person

Prices are subject to change at any time by attraction operators. We are not responsible for price changes.

4. BOOKING & PAYMENT

4.1 How to Book

  1. Visit our website and complete the booking form

  2. Select your tour date, time, and preferences

  3. Provide booking details (names, ages, pickup location)

  4. Proceed to secure payment via Stripe

  5. Receive instant booking confirmation email

4.2 Payment Terms

  • Full payment is required at the time of booking

  • Payment is processed securely through Stripe

  • Your credit card details are never stored on our servers (PCI-DSS Level 1 compliant)

  • Payment constitutes acceptance of these Terms & Conditions

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

4.3 Booking Confirmation

You will receive:

  • Instant email confirmation with booking details

  • Tour itinerary and attraction information

  • Driver contact information

  • Pickup instructions

  • Weather contingency information

Please review your confirmation immediately and contact us if there are any errors.

4.4 Booking Validity

Bookings are confirmed only after:

  1. You complete the booking form

  2. Payment is successfully processed

  3. We send a confirmation email

We will respond to any booking questions within 1 business day.

5. AVAILABILITY & CHANGES

5.1 Availability

Tours are available:

  • Days: 7 days per week (including weekends and public holidays)

  • Times: 9:00 AM to 5:00 PM AEST

  • Booking window: Minimum 3-5 days in advance (last-minute bookings subject to availability)

5.2 Confirming Your Booking

Before your tour date, we will confirm via email/phone. If we cannot contact you within 48 hours of your tour, we may cancel your booking.

5.3 Modifying Your Tour

You can modify your booking:

  • Tour date/time (subject to availability)

  • Tour type/attractions

  • Number of participants

To request modifications:

Modification fees:

  • No charge if modification made 7+ days before tour

  • $50 fee if modification is made 3-6 days before tour

  • Not permitted if modification is requested less than 48 hours before the tour

6. CANCELLATION & REFUND POLICY

6.1 Your Right to Cancel

You can cancel your booking according to this schedule:

Cancellation Timing:

  • Refund 48+ hours before tour: Full refund minus $50 admin fee

  • 24-48 hours before tour: 50% refund

  • Less than 24 hours: No refund

  • Medical emergency/family crisis: Full refund (with evidence)

6.2 How to Cancel

6.3 Refund Processing

  • Refunds will be processed to your original payment method

  • Processing time: 5-10 business days

  • We will email confirmation when refund is initiated

6.4 Our Right to Cancel

We may cancel your booking if:

  1. Extreme Weather - Heavy rain, storms, cyclone warnings that make tours unsafe

  2. Vehicle Emergency - Mechanical failure or accident

  3. Guide Illness/Emergency - Operator unable to work

  4. Natural Disaster - Flooding, landslips, or other events beyond our control

  5. Safety Risk - Any condition making the tour unsafe

In these cases, you receive:

  • Full refund (100%), OR

  • Free reschedule to another date, OR

  • Partial reschedule with modified itinerary (your choice)

6.5 Non-Refundable Circumstances

No refund will be provided if:

  • You fail to appear for your booked tour

  • You cancel less than 24 hours before the tour

  • You are intoxicated or behaving inappropriately

  • You refuse to follow safety instructions

  • Cancellation due to your personal circumstances (except medical emergency)

7. WEATHER & NATURAL CONDITIONS

7.1 Light Rain

Tours proceed in light rain. Most attractions are partly covered. Light rain is typical Brisbane weather and does not constitute grounds for cancellation.

7.2 Severe Weather

For storms, heavy rain, cyclone warnings, or unsafe conditions:

  1. We will contact you within 2 hours of receiving weather warning

  2. You will receive:

    • Option A: Full refund (100%)

    • Option B: Free reschedule to another date

    • Option C: Modified indoor-focused itinerary

  3. You choose which option you prefer

  4. We cannot proceed if conditions are unsafe

7.3 Minor Delays

Delays of up to 15 minutes due to weather/traffic do not constitute grounds for cancellation or refund.

7.4 No Compensation

We are not liable for any compensation beyond refund or reschedule for weather-related cancellations (see Section 9 - Liability Limitations).

8. CUSTOMER RESPONSIBILITIES

8.1 Arrival & Punctuality

  • Be ready 10 minutes before pickup time

  • Provide accurate pickup location when booking

  • We will not wait more than 10 minutes past scheduled time

  • If you're not ready, the tour may be cancelled without refund

8.2 Group Composition

  • Advise all ages and special requirements at booking

  • All names must match government-issued ID (if requested for safety verification)

  • You are responsible for all members of your party

  • Parents/guardians are responsible for children's behavior

8.3 Child Safety Seats

  • We provide child car seats if requested at booking

  • OR you can bring your own child seat

  • Notify us of child ages when booking so we can prepare appropriate seats

  • All children under legal age must be appropriately restrained

8.4 Health & Fitness

You warrant that:

  • You and all party members are physically and mentally fit for the tour

  • No medical conditions will prevent safe participation

  • You are not intoxicated or under the influence

  • You will inform us of any health issues or mobility concerns

We reserve the right to refuse service if anyone appears unfit or poses a safety risk.

8.5 Behavior & Conduct

You agree to:

  • Treat our staff and other participants (if any) with respect

  • Follow all safety instructions from the operator

  • Comply with all laws and regulations

  • Not engage in illegal, dangerous, or inappropriate behavior

  • Not smoke, vape, or use drugs in the vehicle

  • Not consume alcohol unless you've pre-arranged a licensed stop

Breach of conduct may result in immediate tour termination without refund.

8.6 Vehicle Care

You agree to:

  • Keep the vehicle clean

  • Not damage the vehicle or property

  • Report any accidents or damage immediately

  • Pay for any damages caused by your party

You may be charged for cleaning or repairs if the vehicle is damaged or excessively soiled.

9. LIABILITY LIMITATIONS & WAIVERS

9.1 Our Insurance

We maintain:

  • $20M Public Liability Insurance

  • Working with Children Check (Queensland requirement)

  • First Aid & CPR Certification

Our insurance covers accidental injury or damage caused by our negligence.

9.2 Your Assumption of Risk

You acknowledge that:

  • Tour participation involves inherent risks (traffic, falls, animal interactions)

  • You assume these risks at your own cost

  • You are responsible for your own travel/medical insurance

9.3 Limitation of Liability

We are NOT liable for:

  1. Personal Injury or Illness

    • Medical costs or injuries sustained during the tour

    • Allergic reactions to animals or environments

    • Heat exhaustion, dehydration, or weather-related illness

    • Pre-existing medical conditions that worsen

  2. Lost or Damaged Property

    • Personal belongings (cameras, phones, valuables)

    • Luggage, bags, or equipment

    • Clothing or accessories

  3. Attraction Issues

    • Attraction closures or unexpected changes in hours

    • Animal behavior at attractions

    • Other visitors' conduct at attractions

    • Ride cancellations or modifications by attractions

  4. Delays or Itinerary Changes

    • Traffic delays or detours

    • Parking delays or unavailability

    • Changes to attraction opening times

    • Reduced attractions due to weather

    • Itinerary modifications due to circumstances

  5. Photographs & Video

    • Quality of photos taken by other visitors

    • Inability to take photos at certain attractions

    • Copyright or privacy issues with photos

  6. Special Requests

    • We cannot guarantee special surprises (proposals, birthday celebrations)

    • No compensation if special requests cannot be fulfilled

    • Extra services (professional photographers, catering) require separate agreement

9.4 Exclusion of Consequential Damages

You cannot claim for:

  • Lost profits or business opportunities

  • Disappointment or emotional distress

  • Missed events or connections

  • Any indirect or consequential loss

9.5 Maximum Liability

Our total liability is limited to the tour price paid. You cannot recover more than the amount you paid for the tour under any circumstances.

9.6 Your Insurance Responsibility

You are strongly advised to obtain:

  • Travel insurance (covers medical emergencies, trip cancellation)

  • Personal property insurance (covers lost items)

  • Medical insurance (covers healthcare costs)

We are not liable for costs you would have been covered for by insurance.

10. PARTICIPANT WAIVERS & ACKNOWLEDGMENTS

By booking and participating in a tour, you:

  1. Assume all risks of personal injury or property damage

  2. Release us from liability for any injury or damage (except gross negligence or willful misconduct)

  3. Accept tour conditions including weather, traffic, and itinerary changes

  4. Confirm fitness for the tour activity

  5. Agree to follow instructions from the operator

  6. Acknowledge this is a private family tour with no professional medical staff

  7. Provide accurate information about all participants

  8. Permit photography (see Photo Policy, Section 11)

Parents/guardians agree on behalf of all children in the booking.

11. PHOTOGRAPHY & VIDEO POLICY

11.1 Your Photos

  • You are welcome to take photos and video during the tour

  • For personal use only

  • Do not post identifying information about the operator or other guests online

11.2 Our Photos

  • We may take photos during your tour

  • These may be used for marketing/promotion purposes

  • You retain the right to request photos not be used publicly

  • Contact us within 24 hours if you wish to opt-out

11.3 Copyright & Privacy

  • Each party retains ownership of their own photos

  • Do not use our operator's image for commercial purposes

  • Respect other guests' privacy if other families are present

  • Do not post identifying information about other guests online

11.4 Professional Photography

If you request a professional photographer:

  • Must be pre-arranged and approved in advance

  • Additional fee applies

  • Professional photographer must sign our waiver

  • We are not responsible for photographer conduct or quality

12. ACCESSIBILITY & SPECIAL REQUIREMENTS

12.1 Accessibility Accommodations

We accommodate customers with:

  • Mobility difficulties (ramps, step assistance)

  • Hearing impairments (written information, interpreter support)

  • Vision impairments (verbal descriptions)

  • Dietary requirements

  • Other accessibility needs

12.2 Disclosing Requirements

Please notify us at booking if you or any participant has:

  • Mobility or physical limitations

  • Hearing or vision impairments

  • Dietary requirements

  • Behavioral or sensory needs (especially children)

  • Any other accessibility consideration

12.3 Service Animals

Service dogs are welcome on the tour. Please notify us in advance.

12.4 Medical Equipment

Medical equipment (wheelchairs, walkers, oxygen, etc.) is welcome. Please advise at booking so we can:

  • Confirm vehicle accessibility

  • Arrange appropriate parking

  • Ensure safety protocols

12.5 Inability to Accommodate

If we cannot safely accommodate a requirement despite good faith efforts, we will:

  • Offer full refund, OR

  • Suggest alternative tour options

13. INTELLECTUAL PROPERTY

13.1 Website Content

All content on our website (text, images, videos, logos) is protected by copyright and intellectual property laws.

You may not:

  • Reproduce or distribute our content without permission

  • Use our content for commercial purposes

  • Modify or adapt our content

  • Remove copyright notices

13.2 Fair Use

You may:

  • View content for personal use

  • Print single copies for personal reference

  • Link to our website from your own site (with permission)

14. THIRD-PARTY LINKS & EXTERNAL CONTENT

Our website may contain links to:

  • Attraction websites

  • Google Maps

  • Social media

  • Other external sites

We are not responsible for:

  • Content of external websites

  • Accuracy of information on external sites

  • Privacy practices of external sites

  • Malware or viruses on external sites

Use external sites at your own risk and review their terms and privacy policies.

15. DISPUTE RESOLUTION

15.1 Complaint Procedure

Step 1: Contact Us

Step 2: Escalation
If not satisfied with our response:

  • Request escalation to Vinay Koshy (Owner/Operator)

  • Include: Original complaint + why our response was inadequate

  • Response time: 7 business days

Step 3: External Resolution
If internal resolution fails, you may pursue:

  • Small Business Commissioner (for disputes under $10,000)

  • Queensland Civil and Administrative Tribunal (QCAT)

  • District/Supreme Court (for larger claims)

15.2 Governing Law

These Terms & Conditions are governed by Queensland law. Any legal proceedings must be in Queensland courts.

15.3 Dispute Location

You agree that disputes will be resolved in Queensland, and you agree to submit to Queensland jurisdiction.

16. INDEMNITY & HOLD HARMLESS

You agree to indemnify and hold harmless Brisbane Family Adventures from any claims, damages, or losses arising from:

  • Your breach of these Terms & Conditions

  • Your negligence or misconduct

  • Damage you cause to the vehicle or property

  • Injuries you sustain (except our gross negligence)

  • Your violation of laws or regulations

This indemnity survives termination of the tour agreement.

17. CUSTOMER DATA & PRIVACY

For our Privacy Policy (how we collect, use, and protect your personal information), see our separate Privacy Policy document.

Key points:

  • We collect booking information for tour delivery

  • Your data is protected with industry-standard security

  • We do not sell your data to third parties

  • You have rights to access, correct, and delete your data

  • See Privacy Policy for full details

18. LIMITATION PERIOD

Any claim against Brisbane Family Adventures must be made within 12 months of the tour date. Claims made after this period are barred.

19. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy and booking confirmation, constitute the entire agreement between you and Brisbane Family Adventures.

No other promises, statements, or agreements exist unless in writing and signed by both parties.

If any part of these terms is found to be unenforceable, the remaining terms continue in full force.

20. CHANGES TO TERMS

We may update these Terms & Conditions at any time. Changes become effective when posted on our website.

Your continued use of our services after updates constitutes acceptance of the revised terms.

Material changes will be communicated via email to customers with upcoming bookings.

21. SEVERABILITY

Suppose any provision of these Terms & Conditions is found to be invalid or unenforceable under Queensland law. In that case, that provision will be severed, and the remaining provisions will continue in full force and effect.

22. WAIVER

Failure by us to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

23. CONTACT INFORMATION

For questions about these Terms & Conditions or to lodge a complaint:

Email:
bookings@brisbanefamilyadventures.com.au

Mail:
Vinay Koshy
Brisbane Family Adventures
5/26 Navigator Place, Suite #123
Hendra, QLD 4011
Australia

ABN: 15 726 359 627

Response time: We aim to respond within 5 business days

24. ACKNOWLEDGMENT

By booking a tour with Brisbane Family Adventures, you acknowledge that:

✓ You have read and understood these Terms & Conditions
✓ You agree to be bound by these terms
✓ You have disclosed all relevant information about your party
✓ You assume all risks associated with the tour
✓ You understand our liability limitations
✓ You have appropriate insurance coverage
✓ You will follow all safety instructions
✓ You release us from liability (except gross negligence)

END OF TERMS & CONDITIONS

These Terms & Conditions are effective as of December 2025 and are governed by Queensland law.